Shipping & Returns
SHIPPING POLICY
Estimate shipping times.
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Ireland and Northern Ireland:
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Normally 2-4 working days with AnPost €6.95 , choose Express delivery
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Note* Deliveries are out of our control. We will do best to send them out as fast as possible.
Returns / Exchanges
Order Cancellations :
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods.
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Any defects or problems with the product need to be notified to SHINE YOUR LIGHT within 7 days. It is the purchaser responsibility to pay the return postage unless the item is faulty.
Return & Exchange Policy
We will deliver the goods in accordance with our delivery policy with the delivery options specified at the time of check out. The delivery time scales are indicative only and we shall have no liability to you for any failure to deliver the goods you have ordered or any delay. For orders being shipped outside the Republic of Ireland, SHINE YOUR LIGHT cannot be held responsible for importation taxes/duty charges. Claims for non-delivery must be made within 10 days.
All address information must be accurate including the postcode (eire code) where appropriate and the recipient’s telephone number. SHINE YOUR LIGHT cannot accept responsibility for late or non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.
Upon receipt, you must inspect the goods and report any defects within 7 days. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order or you return the goods in accordance with our returns and exchange policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
It is the customer’s duty to ensure that someone will be home to sign for the goods, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to us and a charge will be made for re-delivery to the original or an alternative address.
Please note: we will not be held liable for any late deliveries for exsample, if you receive your order after your event no returns and refunds are issued.