At Shine Your Light, we are committed to offering a mindful, enjoyable, and transparent shopping experience. Our policies are designed to ensure fairness, clarity, and customer confidence in every interaction. Please review the following sections for details about how we operate. If you have questions, feel free to contact us — we’re always happy to help.

Terms and Conditions

Please read the following terms and conditions carefully before placing your order with Shine Your Light.

Unavailable Products

If a product is out of stock, we’ll notify you as soon as possible and offer:

1. The option to wait for restock

2. An alternative product

3. A full refund

Colours & Natural Variations

Many of our items are handcrafted or natural (e.g. crystals, candles), so size, shape, or color may vary slightly. These variations are natural and part of the uniqueness of our products.

Personalised & Handmade Products

Some products (e.g., handmade candles, custom bundles) may not be eligible for return if they were specially made to your request. Please double-check your preferences before confirming the order.

Photographs & Image Uploads

For custom products involving personal images, you must own the rights to the image and ensure it will not cause offense. We reserve the right to refuse any image we find inappropriate or in breach of copyright.

Rush Orders

Need something urgently? Rush orders may incur a 10–20% surcharge. We will inform you of this before confirming.

Payment Methods

We accept secure payments via Stripe (VISA, MasterCard, Debit cards). 

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Delivery Policy

We dispatch orders according to your selected delivery option at checkout. Shipping times are estimates only. We are not liable for delays beyond our control.

For deliveries outside Ireland, import taxes and duties (if any) are the buyer’s responsibility. Accurate shipping information, including Eircode and phone number, must be provided. Missed deliveries may require re-shipment at your cost.

Returns & Exchanges

You may cancel or return non-personalised products within 7 days of receiving them. Return shipping is the buyer’s responsibility unless the item is faulty.

We do not accept returns for customised or handmade products unless there is a mistake on our part.

Faulty or Damaged Items

Please inspect your items upon arrival. Any issues must be reported to us within 7 days. We’re happy to offer a replacement or refund for verified defects.

Privacy Policy

We collect personal information such as name, email, address, and phone number only to process your order and improve your experience.

We never store payment information — all payments are securely handled by Stripe and PayPal. We respect your privacy and will never share your data without consent unless required by law.

Copyright

All content on this website, including images, descriptions, and branding, is the property of Shine Your Light and may not be used without written permission.

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What information do we collect?

We collect information from you when you register on our site, place an order

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number 

What do we use this information for?

Any of the information we collect from you may be used in one of the following ways: 

• To personalise your experience, your information helps us to better respond to your individual needs 

• To improve our website, we continually strive to improve our website offerings based on the information and feedback we receive from you 

• To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs 

• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent unless required to by law, other than for the express purpose of delivering the purchased product or service requested. 

• The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

• We do not receive or store any credit card information. This information is taken and processed on our behalf by the secure servers of Stripe