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OUR POLICY INFORMATION

At Shine Your Light, we believe in transparency, fairness and clarity. This page outlines our store policies, including terms and conditions, delivery, returns, refunds and privacy practices, to ensure a mindful and confident shopping experience. 

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If you have any questions, please feel free to contact us — we’re always happy to help.

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Terms & Conditions

Please read the following terms and conditions carefully before placing an order with Shine Your Light.

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Product Availability

If a product is temporarily out of stock, we will notify you as soon as possible and offer one of the following options:

  • The option to wait for restock

  • An alternative product

  • A full refund

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Colours & Natural Variations

Many of our products are handcrafted or made from natural materials, including crystals and candles. As a result, variations in size, shape, colour or appearance may occur. These variations are natural and form part of the unique character of each item.

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Personalised & Handmade Products

Some products, such as handmade candles or custom bundles, are created specifically to your request. These items may not be eligible for return unless faulty or incorrect. Please review all details carefully before confirming your order.

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Photographs & Image Uploads

For custom products that involve personal images, you confirm that you own the rights to the images provided and that they do not infringe copyright or cause offence. We reserve the right to refuse any image that we deem inappropriate or in breach of copyright laws.

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Payment Methods

We accept secure online payments via Stripe (Visa, MasterCard and debit cards). All payments are processed securely through encrypted servers.

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Delivery Policy

Orders are dispatched according to the delivery option selected at checkout. Shipping times provided are estimates only, and we are not responsible for delays beyond our control.

For deliveries outside Ireland, any customs duties or import taxes are the responsibility of the buyer.

Please ensure all shipping details, including Eircode and contact phone number, are accurate. Missed deliveries or incorrect address details may require re-shipment at the buyer’s expense.

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Returns & Exchanges

You may cancel or return non-personalised products within 7 days of receiving your order. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.

Personalised or handmade products are non-returnable, unless there has been an error on our part.

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Faulty or Damaged Items

Please inspect your items upon arrival. Any issues must be reported to us within 7 days of delivery. Where a fault is confirmed, we are happy to offer a replacement or refund.

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Privacy Policy

Your privacy is important to us. We collect personal information such as your name, email address, postal address and phone number solely for the purpose of processing orders and improving your experience.

We do not store or have access to your payment details. All payments are processed securely by Stripe. Your personal information is never sold, exchanged or shared with third parties unless required by law.

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Information We Collect

We may collect information when you:

  • Place an order

  • Register on our website

This may include your name, email address, mailing address and phone number.

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How We Use Your Information

Your information may be used to:

  • Personalise your shopping experience

  • Improve our website and services

  • Respond to customer service enquiries

  • Process transactions and deliver products

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The email address provided during checkout may be used to send order updates and, occasionally, information about products or services related to Shine Your Light. You may opt out of marketing communications at any time.

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Copyright

All content on this website, including text, images, designs and branding, is the property of Shine Your Light and may not be used or reproduced without written permission.

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